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Security - Working together
Your online security is our number one priority. We work hard to help you stay safe when banking online.
We are committed to protecting you, with the latest technology to keep your details secure, and dedicated teams to monitor online activity and intercept any suspicious transactions.
To be sure your accounts stay safe, you also need to look after your own security. Find out what you can do to protect yourself and your computer online, and how to avoid internet scams and dodgy emails.
Finally, check out the glossary for clear examples of all the terms you'll come across.
Telephone calls
Website security
How to find and control your cookies
How to see your cookie code
IP Addresses
Telephone calls
Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls from BT landlines to 0845 numbers will cost a maximum of 4p per minute. The price of calls from other telephone companies will vary. Call cost correct at January 2007.
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Website security
Bank of Scotland is concerned about the security of your personal information when using Bank of Scotland's website. We have created this security statement to explain our information gathering and dissemination practices for Bank of Scotland's website.
As the internet is not a secure medium of communication, Bank of Scotland cannot guarantee the security of any information you input on Bank of Scotland's website or send to us on the internet. Bank of Scotland is not, and will not be, responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.
A cookie is a small piece of information that a website places on your computer's hard drive. Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. RedSheriff, an independent measurement and research company, gathers non-personal data regarding the visitors to our site on our behalf using cookies and code which is embedded in the site. There will also be other cookies downloaded to your computer's hard drive by our Management Information system Net Genesis. All cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Bank of Scotland uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.
If you wish to reject RedSheriff's code, you can use the process set out below under "How to find and control your cookies". To disable the embedded code, you will need to send requests directly to privacy@redsheriff.com. Further information regarding RedSheriff's privacy statement can be found at www.redsheriff.com (opens new window).
Our cookies cannot be read by any other website other than that which placed them. We use them to store your preferences for certain types of information to track your progress through the website or to prevent the same pop-up screens from appearing more than once when you access our site. You will be advised what information will be collected, the purpose for collecting the information and the method of collection by third parties on their website. Browser settings can be adjusted to prevent cookies being placed on your PC if desired, though this may affect the performance of certain areas of the site. Cookies may also be removed on an individual basis from your computer.
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How to find and control your cookies
If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies
If you're using Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options
3. Click on Privacy Tab
4. Click on Custom Level
5. Click on the 'Advanced' button
6. Check the 'override automatic cookie handling' box and select Accept, Block or Prompt for action as appropriate.
If you're using Internet Explorer 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click on Custom Level
5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.
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How to see your cookie code
Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
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IP Addresses
The Bank of Scotland (or our agents) may use IP addresses generally to help diagnose problems with our server, and to administer Bank of Scotland's website. These may also be used to gather broad demographic information.
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