Lost or stolen cards

Lost, stolen and misuse reporting

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:

Products Contact number
Business Keycard 0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)
Business Debit Card 0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)
Business Charge Card 0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)
Commercial Telephone Banking 0845 300 0268 UK
PhoneBank® for Business 0845 300 0268 UK
Business Internet Banking 0845 300 0116
Corporate Online 0845 300 6444
Telepay / Teledebit 0845 300 0268
Bacstel IP Direct & Indirect 0870 085 0631

How to avoid misuse of card, PIN or security information

  • Keep your card, PIN and security information in a safe place
  • Never share this information with other people
  • Check your statements carefully and report any unusual transactions to us as soon as possible.