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Get in Touch - Lost or stolen cards

Lost, stolen and misuse reporting

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:

Products

Contact number

Business Keycard

0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Business Debit Card

0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Business Charge Card

0845 300 0344 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Commercial Telephone Banking

0845 300 0268 UK

PhoneBank® for Business

0845 300 0268 UK

Business Internet Banking

0845 300 0116

Corporate Online

0845 300 6444

Telepay / Teledebit

0845 300 0268

Bacstel IP Direct & Indirect

0870 085 0631

How to avoid misuse of card, PIN or security information

This site is intended for UK residents unless otherwise stated. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised and regulated by the Financial Services Authority under number 169628. This is an English language site, all contracts will be in the English language only. For optimal viewing of this site you will need Macromedia Flash version 9 or above. Copyright 2010, Bank of Scotland Business Banking. All rights reserved.

Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.)

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.