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Get in Touch - Feedback

We welcome your feedback, as it gives us the opportunity to make changes that will bring about an improved service. We will seek to take a balanced and fair view of your complaint, and try to repair any damage caused as a result of any shortcomings on our part.

Our complaints procedure

We aim to provide the highest possible standard of service to all our customers. Find out more about our complaints procedure

The timescales included within the Bank's internal complaint handling procedures for acknowledging and maintaining regular contact with the person making the complaint until the process has been exhausted, meet the requirements of the Financial Services & Markets Act 2000 (the "Act") for those bank services and products covered by the terms of the Act.

This site is intended for UK residents unless otherwise stated. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised and regulated by the Financial Services Authority under number 169628. This is an English language site, all contracts will be in the English language only. For optimal viewing of this site you will need Macromedia Flash version 9 or above. Copyright 2010, Bank of Scotland Business Banking. All rights reserved.

Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.)

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.