Get in touch
We are happy to help you any way we can, please phone one of the numbers below.
Existing customers
Call 0845 300 0268 to speak to one of our specially trained advisors between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (we’re closed on all UK public holidays). You can also use our automated service on this number 24 hours a day, 7 days a week. If you need to call us from abroad, or prefer not to use our 0845 number you can also call us on +44(0)131 5498724.
Moving your accounts to us
Call us on 0845 606 0286
Monday, Tuesday, Thursday & Friday 9am - 5pm
Wednesday 9.30am - 5pm
If you are ringing from abroad, call us on +44 1244 624 100
-
Lost or stolen card?
Business Visa card gone missing? Let us know as soon as possible.
-
Accessible contact options
We are committed to meeting the needs of all our customers.
If you have a hearing or speech impairment, you can contact us using Typetalk whenever, or using Textphone on 08457 323 436 (lines open 9am - 5.30pm, 7 days a week).
For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff
-
Branch finder
We have made it easy for you to find us. Enter your postcode and we will show you details of Bank of Scotland branches nearest to you
Feedback and complaints procedure
We welcome your feedback - if you have any cause for complaint, please tell us.
Find out how to submit feedback
Find out about our complaints procedure
