Get in touch

We are happy to help you any way we can, please phone one of the numbers below.

Existing customers

Call 0845 300 0268 to speak to one of our specially trained advisors between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (we’re closed on all UK public holidays). You can also use our automated service on this number 24 hours a day, 7 days a week. If you need to call us from abroad, or prefer not to use our 0845 number you can also call us on +44(0)131 5498724.

Moving your accounts to us

Call us on 0845 606 0286 Monday, Tuesday, Thursday & Friday 9am - 5pm Wednesday 9.30am - 5pm

If you are ringing from abroad, call us on +44 1244 624 100

Businesses with a turnover of more than £25m

Bank of Scotland Commercial Banking provide a broad range of financial services, from loan facilities and asset finance through to bespoke financial services and solutions, such as cash management, international trade and risk management services.

Please contact: 0845 606 0286

Lost, stolen or misuse reporting

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then please let us know as soon as possible.

Find out how to report it to us.

Accessible contact options

We are committed to meeting the needs of all our customers.

If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0845 606 6114 (lines open 7am-8pm, Monday-Friday and 9am-2pm Saturday).

For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.

Branch finder

We have made it easy for you to find us. Enter your postcode and we will show you details of Bank of Scotland branches nearest to you.

Use the branch finder tool

Feedback and complaints procedure

We welcome your feedback - if you have any cause for complaint, please tell us.


Find out how to submit feedback

Find out about our complaints procedure

Help to manage your finances

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email. A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

  • Go overdrawn without our agreement.
  • Go over your agreed overdraft limit, especially more than once.
  • Experience large increases or decreases in your business’s turnover.
  • Are trading at a loss.
  • Suddenly lose a key customer or employee
  • Sell a large part of your business.
  • Use a facility for purposes other than those agreed with us.
  • Fail to make a loan repayment.
  • Do not keep to conditions set out in the loan agreement.
  • Do not supply agreed monitoring information on time.
  • Have another creditor bringing a winding-up petition or other legal action against your business.

We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed. You can also find additional help available here: and