Lost, stolen or misuse reporting
If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then please let us know as soon as possible.
Find out how to report it to us.
Accessible contact options
We are committed to meeting the needs of all our customers.
If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0845 606 6114 (lines open 7am-8pm, Monday-Friday and 9am-2pm Saturday).
For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.
We have made it easy for you to find us. Enter your postcode and we will show you details of Bank of Scotland branches nearest to you.
Use the branch finder tool