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Retail Mortgages

On the 19th August 2010, Lloyds Banking Group plc, announced its intention to close Bank of Scotland (Ireland) Limited on the 31st December 2010. On the 31st December 2010, all the assets and liabilities of Bank of Scotland (Ireland) Limited transferred into Bank of Scotland plc through a merger and Bank of Scotland (Ireland) Limited ceased to exist.

Bank of Scotland plc has appointed Pepper Asset Servicing (“Pepper”) who will be responsible for all account management and servicing activity. Please note that this is not a transfer of your Mortgage which will remain with the Bank.

The Bank’s Lending Terms and Conditions continue to apply

It is important that you continue to meet your mortgage repayments.

It is important to talk to Pepper before you miss any mortgage payments.

If you are experiencing financial difficulties and are concerned about being able to keep up your mortgage repayments, please contact Pepper on 1890 818181 (lines are open Monday-Friday 08:00-19:30)

Customers in financial difficulties primary residence

If you have been informed that your mortgage has been sold by BOS please see the contact details below

Retail Non Mortgage

Credit Balances

TANAGER LIMITED

If your mortgage was sold to Tanager Limited please contact Tanager on:

0818 555 390

START MORTGAGES

If your mortgage was sold to Start Mortgages please contact Start on:

1850 818 000

Bank of Scotland plc has appointed Pepper Asset Servicing to provide customer support and administration services to Bank of Scotland plc and to support Bank of Scotland plc in the management of its business in Ireland and Northern Ireland.

Telephone calls may be recorded to confirm instructions given and for quality control, training and regulatory purposes.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules. Financial Services Register no. 169628.