Personal Loan
Your Personal Loan will continue under the current Terms & Conditions until all outstanding amounts have been repaid or you decide to close it early. Your monthly repayment will continue to be collected as normal and you will receive a statement annually. If you wish to redeem your personal loan early you may be required to pay an early settlement fee.
If you have Payment Protection on your personal loan this will continue on the current terms until the loan account is repaid in full or closed.
How do I find out information about my Personal Loan, for instance current balance, term remaining, settlement figures or interest rate?
If you have any query on your Personal Loan account, you can contact us on 1890 81 81 81.
My contact details have changed, what should I do?
It is important to let us know if your contact information has changed since you took out your Personal Loan e.g. home address or mobile phone number. To update your details, or for general account enquiries, please contact us on 1890 81 81 81.
I am having financial difficulties and may not be able to pay my Personal Loan. Who should I call?
If you are concerned that you will have trouble paying your Personal Loan or have already missed payments, please contact Certus on (01) 8980016 to find out more about the options available to you.
How to change your Direct Debit instruction for your Personal Loan:
If you have recently changed current account provider, you may need to download and complete a new Direct Debit instruction form. This will allow us to change the account where your monthly direct debit payment is collected. This will ensure that these accounts do not fall into arrears.
Post the completed form to:
Certus
Customer Services
124-127 St. Stephens Green
Dublin 2
Ireland
Please note it can take up to 5 days to apply changes to your Personal Loan account.
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