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SMEs in financial difficulty

We at Bank of Scotland plc (the "Bank") understand that in the current economic climate some of our customers may be experiencing difficulties meeting their financial commitments.

Our approach:

As part of our obligations under the Central Bank of Ireland’s Code of Conduct for Business Lending to Small and Medium Enterprises 2012, (the "Code"), we have prepared an ‘Information Booklet for Borrowers in Financial Difficulties’ (the "Information Booklet") for borrowers who are small and medium enterprises ("SMEs"), as defined by the Code, and who are anticipating or experiencing financial difficulties.

The Information Booklet can be downloaded here.

The Code's objectives are:

  1. to facilitate access to credit for sustainable and productive business propositions,
  2. to promote fairness and transparency in the treatment of small and medium enterprises by regulated entities, and
  3. to ensure that when dealing with financial difficulties cases, the aim of a regulated entity will be to assist borrowers to meet their obligations, or otherwise deal with the situation in an orderly and appropriate manner.

We recognise that each SME that is anticipating or experiencing financial difficulties needs to be considered on a case by case basis. If you are an SME at risk of going into arrears it is important that you immediately contact your Certus Relationship Manager who will inform us of your difficulties, and that you engage with your Relationship Manager to try and address the situation.

Should you have any queries in relation to your account please contact your Relationship Manager in Certus or alternatively please contact us on 1890 81 81 81.

The Code is available on the Central Bank website at www.centralbank.ie

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office: The Mound, Edinburgh EH 1YZ. Bank of Scotland plc is authorised and regulated by the Financial Services Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules. Bank of Scotland plc is entered in the FSA’s Register and its Register No is 169628.

Telephone calls may be recorded to confirm instructions given and for quality control and training purposes.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised and regulated by the Financial Services Authority in the United Kingdom. Bank of Scotland plc is entered in the FSA's Register and its Register No. is 169628.