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Internet Banking FAQ's
How do I apply for Business Internet Banking?
You can apply online or download the PDF application form [106KB].
Please note Internet Banking is no longer available for Corporate customers. Please speak to your Relationship Manager for information on the award winning service, Corporate Online.
How much does Business Internet Banking cost?
There is no charge for using the Business Internet Banking service, however transactional charges apply. Charges made by your telecoms provider and/or Internet Service Provider (ISP) for using the internet will still apply.
When is Business Internet Banking available?
It is available 24 hours a day, 7 days a week.
How do I contact the Business Internet Banking Helpdesk from overseas?
You can call them on +44 131 339 8620†.
Is it secure?
All possible measures to secure your information are in place. The key to security is your user name, password and Securid token. It is essential these are not disclosed to anyone. If at any time you suspect that your user name or password have been compromised then you should change them immediately. If you believe your token has been compromised, please call the Helpdesk on 0845 300 2924†.
If you have any difficulty changing your user name or password then contact our Helpdesk staff who can prevent further access to your accounts and explain the process of re-activating the system.
Information passed between your computer and the Bank is encrypted and, in the unlikely event of any third party seeing a message, it is unreadable. Although many other security measures are present in the system, for your protection the Bank will not reveal any further details regarding these.
For further information on online security please click here.
Can I access my accounts from anywhere in the world?
Yes, as long as you have internet access and your SecurId token.
Can I view my personal accounts as well as my business accounts?
You can view your personal accounts if you have the appropriate authority to access them.
What browsers can I use to access Business Internet Banking?
Business Internet Banking should run on any web browser with the equivalent functionality of Microsoft Internet Explorer v6.0 or above.
Do I need any special software?
No, Business Internet Banking should run on any web browser with the equivalent functionality of Microsoft Internet Explorer v6.0 or above.
Find out more
For more information please visit our Internet Banking page.
Corporate Online
You may also be interested in our award winning Corporate Online service.
Next steps
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Ready to apply for Internet Banking?
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Option 1 - Use our online application to submit your details. This will generate an application for you, which you simply need to print, sign and return to us.
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Option 2 - Download the application form (PDF: 90KB - opens new window), which you will need to print, complete all details and return to us.
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Option 3 – Call us to request an Internet Banking application form by post. The contact number is 0845 300 2924† and lines are open 24 hours a day, 7 days a week.
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Please note Internet Banking is no longer available for Corporate customers. Please speak to your Relationship Manager for information on the award winning service, Corporate Online.
To open the above forms, you'll need Adobe Acrobat Reader. If you don't already have it, download Adobe® Acrobat Reader® (opens new window).
To read these forms with a screen reader please link to the Access Adobe website (opens new window).
Completed application forms should be sent to:
FREEPOST
Team ITB
2nd Floor
Citymark
150 Fountainbridge
Edinburgh
EH3 9QA
† Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
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