Corporate Online FAQ's

How do I apply for Corporate Online?
If you are an existing customer please contact your Relationship Manager who will discuss the service with you and arrange to provide the relevant documentation. Alternatively, you can call us on 0845 300 6444†, and we'll explain the application process.
top^

When is Corporate Online available?
24 hours a day, 7 days a week.
top^

How much does the service cost?
The services that are most appropriate at any time for your business may vary. Corporate Online provides a level of flexibility to allow you to personalise your online service to suit your business needs.

• The Standard service is free and includes:

• Access to view an unlimited number of accounts and reporting functions.

• Inter-account funds transfer.

• Single and multiple Bacs payments.

• Faster Payments.

Our Extra Features can be purchased for £25 each per month depending on your requirements. These include: CHAPS payments, Foreign Exchange and International Payments.

The Full Service is the sum of all our Extra Features for a fee of £50 per month.

Smartcard readers cost £29.79 plus VAT each, Smartcards, which are valid for 4 years, are £25.53 plus VAT each and RSA SecurID tokens which are valid for 5 years, are £12.77 plus VAT each.
top^

Is Corporate Online secure?
We understand how important security is to you and we are committed to providing you with the highest level of security possible. We have joined forces with leading international solution providers to provide an IdenTrust compliant security infrastructure.

IdenTrust is a global organisation of approved financial institutions, establishing the identities of their corporate customers and certifying them as trusted trading partners on the Internet.

The rigorous controls applied by IdenTrust to operating infrastructures ensure extremely high levels of security in trading over the Internet. Individual users are provided with Smartcards that, in conjunction with a PIN, are used for Login and authorising instructions. This provides a quick and simple, yet highly secure method of access. A secure audit log feature allows your system administrators to monitor who is carrying out what actions.

Please note that Smartcards can only be delivered within the UK at present. As they are encryption devices they may be subject to import restrictions in other countries.

We have also worked with RSA Security®, 'the most trusted name in e-security®', to implement RSA SecurID. This features token-based 2 factor security, i.e. something you know, (your username and PIN) and something you have (your RSA SecurID token) with 60 second one time pass-code. As well as strong authentication we have also used 128 BIT 3 DES SSL, multiple firewalls, encrypted databases, physically secure data centres and other security measures that we will not divulge.

For further information on online security please click here.
top^

Can I access my accounts from anywhere in the world?
Because the new service is browser-based, you can access your accounts from anywhere with access to the Internet with your RSAToken. If you wish to access Corporate Online with a Smartcard, the relevant software must be installed on the PC you require access on.
top^

What browser versions can I use to access Corporate Online?
The service has been tested and approved for running on a PC with the following versions of Microsoft Internet Explorer:

• IE 6.0.

• IE 7.0.

top^

What operating systems do you recommend?
For optimum performance we recommend Windows 2000 and Windows XP operating systems.
top^

Do I need any special software?
The only special software required by you will be supplied at the point of registration.
top^

Find out more

For more information please visit our Corporate Online page.

Internet banking

You may also be interested in our award winning Internet Banking service.

† Telephone calls may be recorded for security purposes and monitored under our quality control procedures.