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Phone us

 

We are happy to help you any way we can. Please phone one of the numbers below.


For general enquires

  • Existing Bank of Scotland business customers
    Call us on 0845 300 0268, 24 hours a day, 7 days a week
    If you are ringing from abroad, call us on     +44 131 549 8724

  • New Bank of Scotland business customers
    Call us on 0845 606 0286, Monday, Tuesday, Thursday & Friday 9am - 5pm Wednesday 9.30am - 5pm
    If you are ringing from abroad, call us on     +44 1244 624 100
    Alternatively, you can email us

 

Calls from BT Together landlines to 0845 numbers will cost no more than 2p a minute plus a 6p connection fee. Calls from BT Together landlines to 0870 numbers will cost no more than 6p a minute plus a 6p connection fee. The price of calls through other phone companies and from mobile phones will be different. We may monitor and record phone calls to provide a higher level of service. All information correct at July 2008.

 

We are committed to meeting the needs of all our customers. If you have a hearing of speech impairment, you can contact us using Typetalk whenever you contact us, or contact us using Textphone on 08457 323 436 (lines open 9am - 5.30pm, 7 days a week). For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.

  • For Product or Service specific enquires

Product/Service

Telephone
Number(s)

New Customers

Telephone
Number(s)

Existing Customers
Asset Finance

0845 300 1788 - Mon-Fri 8am-6pm,

Sat 9am-1pm
BACS

0870 850 0856 - Mon-Fri 9am-5pm
Bank of Scotland Secure

0845 300 4709 - Mon-Fri 9am-5pm
Business 30 Day Reserve Account

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days

 
Business Bonus Account

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days
Business Current Account

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days
Business Introducers

0845 850 4352 - Mon-Fri 9am-5.30pm

Business Loan

0845 606 0286 - Mon-Fri 9am-5pm (except Wed 9.30am-5pm)
Business Pension Fund Cheque Account

0131 347 6702
0131 347 6703
0131 347 6704
0131 347 6705

 

Available Mon-Fri 9am-5pm

 

Commercial Card

0845 300 1956 - Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

Commercial Card - lost or stolen

0845 300 0344
If lost\stolen while abroad call operator & request collect call to 410 581 383

If lost\stolen in the  UK call 0800 895 082

 

Available 24hrs
Merchant Services 0800 652 5808 - Mon-Fri 9am-5pm
Cash Services

0845 300 0268 - 24 hrs, 365 days
Cashflow Finance

0845 300 1345 - Mon-Fri 9am-5pm
CHAPS

0845 300 0268 - 24 hrs, 365 days
Commercial Insurance

0845 850 0841 - Mon-Fri 8.30am-5.30pm
Please quote Ref: WEB1
Complaints

0845 850 0431 - Mon-Fri 9am-5pm

Fax 0131 347 6789

 

Product/Service

Telephone
Number(s)

New Customers

Telephone
Number(s)

Existing Customers
Current Accounts

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days

 
Currency Accounts

0870 850 0871 - Mon - Fri 8.30am - 17.15
Deposit Accounts

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days

 

E-Business Deposit Account

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days

 
General Enquiries

0845 300 0268 - 24 hrs
International Calls
+44 131 549 8724  (Existing customers) - 24hrs, 365 days
+44 1244 624 100 (New customers) -

Mon-Fri 9am-6pm
Guaranteed Fixed Deposit

0845 606 0286

Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

0845 300 0268

24hrs, 365 days

 
Guides  

0845 300 1956 - Mon-Fri 9am-6pm,

Sat 9am-12pm
Importing & Exporting Advice

0141 228 4190  or  0845 300 0268

Mon-Fri 9am-5pm
International Payments

0845 300 0268 - 24 hrs, 365 days
Overdraft

0845 300 0268 - Mon-Fri 9am-6pm,

Sat 9am-12pm
Payroll & HR Solutions

0141 891 5406 - Mon-Fri 8.30am-5.30pm
Professionals' Account Office

0207 699 8864 - Mon-Fri 9am-5pm (except Wed 9.30am-5pm)
Planning Your Business

0845 300 1956 - Mon-Fri 9am-5pm (except Wed 9.30am-5pm)

 
SafeGuard

0845 850 0841 - Mon-Fri 9am-5pm
Stakeholder Pensions

0870 909 0945 or 0870 600 5000

Mon-Fri 7am-8pm, Sat 9am-3pm
Starting A Business

0845 300 1956 - Mon-Fri 9am-6pm,

Sat 9am-12pm
Switch to us

0845 606 0286 - Mon-Fri 9am-5pm (except Wed 9.30am-5pm)
Telephone Banking

0845 300 0268 - 24 hrs, 365 days
Travel Insurance

0800 731 0180 - Mon-Fri 8am-8pm,

Sat 8am-1pm
Travellers Cheques & Foreign Currency 

0845 300 0268 - 24 hrs, 365 days