Feedback

We welcome your feedback, as it gives us the opportunity to make changes that will bring about an improved service. We will seek to take a balanced and fair view of your complaint, and try to repair any damage caused as a result of any shortcomings on our part.

Our complaints procedure

We aim to provide the highest possible standard of service to all our customers. Find out more about our complaints procedure

The timescales included within the Bank's internal complaint handling procedures for acknowledging and maintaining regular contact with the person making the complaint until the process has been exhausted, meet the requirements of the Financial Services & Markets Act 2000 for those Bank services and products covered by the terms of the Act.