Bank of Scotland Secure – FAQs

For information on Bank of Scotland Secure, below is a list of frequently asked questions.

Simply click on each question below to read the answer.

About Bank of Scotland Secure

What is the Bank of Scotland Secure service?

Bank of Scotland Secure is a free service offered by Bank of Scotland in partnership with Visa International Services Association and MasterCard® International. This service offers more secure Internet purchasing, using your preferred form of Internet payment - your Bank of Scotland Business Debit or Charge Card.

The service will assess each transaction and your card details are either automatically verified or, in some cases, you will be required to provide information for further verification. The Bank of Scotland Secure service only applies to online purchases at participating retailers.

You will sometimes see the Bank of Scotland Secure service being called Verified by Visa or MasterCard® SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online.

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Which cards will be covered?

Your Bank of Scotland Business Debit and Charge Cards; your personal debit and credit cards are also eligible for the Bank of Scotland Secure service.

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How does Bank of Scotland Secure work?

Once you've registered and created your own private password, you will be automatically prompted by us at checkout to provide your password each time you make a purchase with a participating online retailer. We’ll quickly confirm your password and then your purchase is completed. Your password will never be shared with the retailer - it’s just like entering your PIN at a cash machine.

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How does Bank of Scotland Secure protect me?

When you correctly enter your password during a purchase at a participating retailer, you confirm that you are the authorised cardholder and your purchase is then completed. If an incorrect password is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your password.

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Will I need to apply for a new card to use Bank of Scotland Secure?

No. Bank of Scotland Secure is designed to help protect existing cards that you already have with Bank of Scotland.

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How many online retailers currently participate in the Bank of Scotland Secure service?

Many online retailers are already participating in the Bank of Scotland Secure service. As the service grows, more will be added.

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How much does Bank of Scotland Secure cost?

Bank of Scotland Secure is a free service available to all Bank of Scotland customers.

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What browser do I need to use Bank of Scotland Secure?

Bank of Scotland Secure requires the use of the following - Windows Microsoft® Internet Explorer 5.5 and above, Windows Netscape Navigator® 7.1 and above, Windows AOL® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

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Can I use Bank of Scotland Secure from any computer?

Yes. One of the great advantages of Bank of Scotland Secure is that you can use it from any computer connected to the Internet that has a compatible browser.

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Where can I read the conditions that apply to the Bank of Scotland Secure service?

To view the Bank of Scotland Secure conditions, please go to the Terms of Use page.

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I have more questions. Where can I get more help and information on Bank of Scotland Secure?

For more help and information, please call the Customer Service number on the back of your Bank of Scotland Business Debit or Charge Card. We'll be pleased to assist you.

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Purchasing using Bank of Scotland Secure

What if I have software that blocks pop-up boxes?

Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for Bank of Scotland Secure to operate correctly.

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What if I'm purchasing online but the Bank of Scotland Secure summary box doesn't appear?

It may be that the retailer does not use Bank of Scotland Secure yet but you will still be able to purchase at these retailer's site. Simply follow the retailer's normal checkout process.

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Making the site accessible

What accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for Windows reader.
  • Support for resizing the text.
  • Support for No Javascript.

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How can I resize the text?

In the browser go to View > Text Size and choose "Largest".

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Where can I find more information on accessibility?

Accessibility reference can be found in:

W3 accessibility guidelines

W3 accessibility techniques

Disability and the Equality Act 2010

Screen readers for Windows: Jaws and Windows-Eyes.

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