Service update page
15 September 2011
Important information about your September statement
As previously advised we are making some changes to your charging cycle so that it will run from the 10th of one month to the 9th of the next. We will send you an invoice with your monthly statement and then debit your account 18 days later. In order to make this change we will need to debit any charges or interest notified to you in September on a different day. You will have received a statement, dated 9th September, advising you that charges or interest will be debited on 23rd September, but they will not be taken from your account before 30th September.
More information about changes to statements and invoices.
More information about the new charging cycle.
Your new security token
You now need to use your new blue security token. If your new token hasn't arrived yet, please call us on 0845 300 2924 (or on +44 131 339 8620 from overseas).
