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Help with hearing

We can be contacted via Typetalk or by using BT Textdirect, this involves typing 18001 before the telephone number you wish to contact. A RNID relay operator will join the line to convey messages.

All our branches have Induction Loops fitted in Secure Cash areas. In addition, each branch has a portable induction loop that can be used at any counter position or in a private interview room. Induction loops can be used with the T-setting on hearing aids to enhance sound.

We also offer an Interpreting Service, where we can arrange an interpreter for deaf, hard of hearing and deafblind customers. Just ask your local branch for details.

This site is intended for UK residents unless otherwise stated. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised and regulated by the Financial Services Authority under number 169628. This is an English language site, all contracts will be in the English language only. For optimal viewing of this site you will need Macromedia Flash version 9 or above. Copyright 2010, Bank of Scotland Business Banking. All rights reserved.

Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all Bank of Scotland business customers will be covered by these schemes.)

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.