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Accessibility

We are committed to providing all our customers with excellent service, whatever type of relationship you have with us. Most disabilities such as a learning disability may need no more specialised help than a positive and enlightened attitude from our colleagues.

However, there are a number of ways in which we have adapted our range of financial services to make them accessible to everyone. Most of our branches are open plan to make it easier for customers to find their way around. The majority have a reception desk with seating provided. Our staff are always on hand to discuss specific needs or answer queries.

Read more about the facilities and services we can provide:
Wheelchair users
Visually impaired
Hearing impaired

This site is intended for UK residents unless otherwise stated. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised and regulated by the Financial Services Authority under number 169628. This is an English language site, all contracts will be in the English language only. For optimal viewing of this site you will need Macromedia Flash version 9 or above. Copyright 2010, Bank of Scotland Business Banking. All rights reserved.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.